If you had been to a search on “customer support” on the web, almost the entire information one can find will discuss how customer service builds a business. Sixteen of the top twenty search strings that deliver folks to my website are some derivation of “Amazon’s Customer Service Telephone Number.” I’ve additionally gotten plenty of letters from individuals who have visited the page; those responses are actually posted on the web page.
Buyer Service has taken a critical nose dive within the last 2 years or so. The use of outsourced services that don’t listen to your complain and don’t have any ability to resolve the problem added to a higher proportion of problems per buy (my experience) will not be a superb thing.
Make certain you embrace copies of any supporting paperwork – receipts; transport invoices; bank card statements (if you have been charged more than as soon as); letters or e-mails you despatched to Amazon; notes, data or logs you kept of phone calls to Amazon CS or Billing; pictures of the product(s) bought or other information which may be useful.
When I arrived house from the hospital, I attempted to find a phone number for Amazon to talk with somebody about returning the entire objects I by no means ordered and having the fees on my credit card, along with the related finance fees, eliminated.
By the way, my guess is that Amazon would prefer to not have folks saying that their customers who are having bother using customer service options are lazy, or stupid, or, god forbid, “old.” My guess is Amazon would like to find a customer support system that works great for everyone, so that everyone has a extremely fantastic purchasing expertise.
Thus, I made a decision to leave up the Amazon Cellphone Quantity web web page I created for other people who have been having hassle, as a result of, frankly, I would have had a a lot tougher time getting my situation with Amazon resolved without the help of the man who posted your number in his weblog.
I do recognize it. Nonetheless, I’ve to say that I still have mixed feelings in regards to the stage of customer support I acquired from , and especially about the fact that Amazon has chosen to not publish its customer support cellphone number on its website or its packing slips and invoices.